If you would like to return an item, you have 28 days from the date of purchase to send it back to our Returns Department.
All returned items must be unworn, and in their original packaging with all labels intact. Please note that underwear, lingerie, tights and pierced jewellery cannot be returned due to hygienic reasons. With regards to swimwear, items can only be returned if the hygienic seal has not been removed.
Pack all of the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a parcel.
All returns, both UK and International should be sent to:
Suga Suga: Returns Department 12B Navigation Street Leicester LE1 3UR United Kingdom
Please do not forget to keep proof of postage/ a tracking number, as we will require this information should there be any issues with your return.
We aim to process all returns within 14 working days, however please note this can sometimes take up to 28 days. Once your return has been processed, you will receive an email and will be notified along the way.
In order to obtain a refund, please send your item(s) back to us using this link.
Refunds are only issued back to the original method of payment and may take up to 28 days.
Please note: should the returned item not be in the condition stated above (unworn, in original packaging with labels intact), a Customer Service Representative will be in touch with you to discuss your potential options.
All of our items undergo a thorough quality check before being distributed and sent out to our customers, however if you believe you have received a faulty item, please contact one of our Customer Service Representatives on email@example.com as soon as possible before sending your return so we can investigate and resolve the situation.